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Customer Relationship Management
Click Here for the on-line brochure
To maintain an edge on your competitors, take a look at Microsoft's CRM for your prospecting, selling, and follow up activities.
Shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals with Microsoft Business Solutions Customer Relationship Management Web-enabled modules.
Analysts
predict Microsoft is going to be one of the top five CRM vendors by 2005.
Microsoft CRM will help you and your customers increase sales and provide
top-quality customer service—resulting in profitable customer relationships.
Designed specifically to meet business needs, you will finally have the solution
your customers have been dreaming about. There are many opportunities CRM has to
offer you and your customers.
Microsoft CRM helps businesses build profitable customer relationships.
Microsoft CRM offers integrated Sales and Customer Service modules that let
employees easily share information across the organization and enable businesses
to implement consistent and automated processes. Easy to use, customize, and set
up, Microsoft CRM is accessible from both Microsoft® Outlook® and the Web, as
well as offers a flexible, scalable Microsoft .NET architecture that integrates
easily with Microsoft Office, Microsoft Business Solutions Financials, and
third-party applications.
Improve Business Productivity Microsoft CRM is designed from the ground up to
help you sell more effectively, provide better service to your customers, and
give you deeper knowledge of customers and sales activity. You'll make informed
business decisions faster.
Keep Total Ownership Costs Low With little consulting, short setup time, and
minimal training, Microsoft CRM is easy to implement. It's easy to use, and can
be customized to fit your specific needs. And, it's ready to grow with your
business.
Integrate Data with Other Business Applications Microsoft CRM is designed to
integrate with other financial and business-management applications to give you
a more complete view of customers and your interaction with them
.
Microsoft Business Solutions Field Service
Management - Great Plains
Field Service is designed to meet the unique needs of service organizations. The
nine powerful modules offered within Field Service provide robust service call
management capabilities, contract administration, preventive maintenance,
returns management, depot management and an optimized system for electronically
routing service information. In addition, the series integrates Internet
technologies, providing customers with the ability to serve themselves by
entering and tracking service calls and returns using an Internet browser.
